AI News
How BMO and Truist use AI to improve customer experience
The Good, The Bad And The Bot: How Chatbot Experiences Can Make Or Break Your Business Perhaps AI sees that the customer has a faulty product and thus suggests ordering a replacement from the warehouse. The recently passed EU AI Act introduces legislation that emphasises risk-based approaches to the use of AI, including GenAI. While the act does not completely prohibit any specific technology, it imposes restrictions on certain algorithmic applications, particularly those involving subliminal manipulation and social scoring. For the Financial Services industry, for example, timeliness is imperative to avoid sanctions and fines in certain regions, but to also keep customers happy and satisfied. ChatGPT and LLM-based chatbots set to improve customer experience By analyzing the metrics behind these interactions, such as where incoming calls and chats are directed, you can help agents be more productive in the future. For example, of 10,000 chats in a given period, you might discover that